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Flight Delays and Special Needs
Traveling can be a stressful experience for anyone, but for families with special needs, it can be particularly challenging. This was the case for Alden and Pauline Paul, who recently faced a series of frustrating delays while trying to return home from their vacation in Punta Cana, Dominican Republic.
Their seven-year-old son, Kassian, who is non-verbal and autistic, requires specific accommodations that the family had communicated to Sunwing Airlines prior to their departure. Despite these arrangements, the family found themselves in a situation that was anything but accommodating.
Unforeseen Challenges
The Paul family’s ordeal began on February 19, when they were scheduled to fly back to Fredericton. Instead of a smooth return, they encountered a staggering ten delays over four days, exacerbated by winter storms and a plane crash at Toronto’s Pearson International Airport.
Each delay not only disrupted their travel plans but also posed significant challenges for Kassian, who thrives on routine. Alden expressed the difficulty of managing Kassian’s needs in such a chaotic environment, stating, “It’s very difficult to do that to an autistic child, let alone any child.” The family’s attempts to navigate the airport were fraught with anxiety, as they were constantly on alert for potential meltdowns.
Seeking Accountability
After enduring multiple delays and being forced to switch hotels against their wishes, the Pauls returned to New Brunswick on February 22, exhausted and frustrated. They left their luggage behind, a testament to their disillusionment with the airline.
Now, they are calling for an apology from Sunwing, alongside compensation and a commitment to improve policies for travelers with special needs. This incident raises important questions about how airlines accommodate families like the Pauls, who require additional support during their travels.
As travel becomes increasingly accessible, it is crucial for airlines to prioritize the needs of all passengers, ensuring that no one is left behind.
