Table of Contents
Modernizing transit payments in Edmonton
Edmonton is stepping into the future with its new electronic fare payment system, which is set to revolutionize how residents pay for public transit. The Edmonton Transit Service (ETS) has been gradually rolling out this system since 2022, and testing is currently underway to ensure that the Arc open-payment system becomes a reality for transit users before the year ends.
This upgrade is not just about convenience; it’s about enhancing security and flexibility for all riders.
Seamless payment options for riders
Once the hardware upgrades are complete, riders will have the ability to pay their fares by simply tapping their credit or debit cards, or using digital wallets.
This shift towards a more modern payment method is aimed at making transit more accessible and user-friendly. Sarah Feldman, the ETS director of transit planning, ridership, and revenue, emphasized that the transition to the new system has been in the works since November, focusing on replacing outdated fare validators in transit vehicles and facilities.
Convenience for occasional riders
For those who do not frequently use transit, the system will still accommodate their needs. Riders can purchase 90-minute or 24-hour tickets without needing to invest in an Arc card. This flexibility is crucial for casual users who may not want to commit to a long-term fare card.
Councillor Michael Janz, representing Ward Papastew, expressed his enthusiasm for the modernization of payment methods, stating that it is “long overdue.” He highlighted the importance of having multiple payment options, especially for spontaneous trips where riders might forget their bus pass or lack coins.
Ensuring safety and reliability
To guarantee that the open payment system is safe, secure, and reliable, the city is conducting thorough internal and external testing. This testing will assess functionality, usability, compatibility, and accessibility, ensuring that any issues are resolved before the technology is rolled out to the public.
As the payment system evolves, so too does the enforcement of fare payments. Transit peace officers now use scanners to verify fare validity, ensuring that the system remains fair and efficient for all users.
As Edmonton continues to innovate its transit services, more information will be shared in the coming months regarding the final rollout of the open payment system. This initiative not only reflects the city’s commitment to modernizing public transport but also aims to enhance the overall experience for all transit users.
