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Understanding the Collision Incident
In February 2023, a couple from Calgary found themselves in a distressing situation after their vehicle was struck by an Amazon delivery van. The incident occurred on a residential street in the New Brighton neighborhood, where the couple was alerted by a neighbor about the collision.
Initially thinking the damage was minor, they were shocked to discover the extent of the impact. Surveillance footage revealed the Amazon van losing control on an icy road, sliding into their parked vehicle, which was pushed several feet away from its original position.
The aftermath of the collision was chaotic, with the couple’s car seats and personal belongings thrown around inside the vehicle. The Amazon driver, who initially attempted to leave the scene, was eventually persuaded to return by the husband, leading to police involvement.
The driver was charged with hit and run, but the couple’s troubles were just beginning.
Insurance Woes and Vehicle Damage
After the collision, the couple faced significant challenges with their insurance provider, SGI CANADA. Despite the visible damage to their 2015 Dodge Journey, which included a damaged frame, a popped tire, and issues with the doors and headlights, the insurance company insisted that the vehicle was fixable.
The couple was frustrated, feeling that their safety was compromised and that the vehicle should be written off instead of repaired.
After spending over $9,000 on repairs, they believed their vehicle was restored to its pre-accident condition. However, months later, during a routine service, they discovered additional damage that required further repairs costing around $1,600.
When they sought coverage for these repairs, SGI CANADA denied their claim, citing that it would be ‘bettering the vehicle’ rather than restoring it.
The Ongoing Struggle for Accountability
As the couple continued to deal with the fallout from the accident, they expressed their frustration not only with their insurance company but also with Amazon.
Despite the clear evidence of the Amazon vehicle’s involvement in the collision, the couple felt abandoned by both the delivery service and their insurance provider. They were left to cover the costs of ongoing repairs themselves, which they believed should have been addressed by the insurance company.
In a statement, SGI CANADA emphasized their commitment to customer service and restoring vehicles to their pre-loss condition. However, the couple felt that their concerns were not being adequately addressed, leading to ongoing issues with their vehicle. They are determined to hold their insurance company accountable and ensure that their case remains open until all damages are resolved.
As they navigate this challenging situation, the couple hopes to raise awareness about the struggles faced by many in similar circumstances, advocating for better accountability from both insurance companies and delivery services. Their story highlights the importance of consumer rights and the need for transparency in the insurance process.
